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Monal Kumar
1 Course • 0 StudentBiography
My name is Monal Kumar and i am a seasoned Senior Data Scientist specializing in the design and implementation of cutting-edge AI solutions for a wide range of industries, including:
- Healthcare
- EdTech
- Customer Service
- Telecommunications
- Marketing Tech
- Industrial Safety
My Expertise:
- Computer Vision & Deep Learning: Extensive experience in object tracking, deep learning model development, and deployment using PyTorch and other frameworks. Developed real-time video analytics solutions for industrial safety (PPE detection, smoke detection, etc.) and implemented state-of-the-art segmentation models for healthcare applications (Tooth component detection - (Decay, Early Decay, Secondary Decay, Cervical Burnout, Filling, RCT, Crown, Implant, Pins/Screw) ).
- Customer Service Transformation: Successfully architected and developed intelligent routing systems, replacing legacy infrastructure with AI-driven solutions that improve customer experience and efficiency. Implemented predictive wait time forecasting, enhancing customer satisfaction.
- Advanced Clustering & Analytics: Utilized bipartite graphs, agglomerative clustering, and dynamic inference techniques to optimize agent ranking and knowledge organization within complex customer service environments.
- Generative AI and NLP: Developed AI-powered mental health assistance chatbots using Langchain, OpenAI (GPT-3.5 turbo), and advanced prompt engineering techniques. Pioneered the use of generative AI for automated content creation in MarTech projects.
- Cloud & MLOps: Leveraged Azure services and MLflow to streamline AI workflows, model deployment, and dataset management. Optimized vision models using techniques like stable diffusion and automated dataset balancing.
- Full-Stack AI Solutions: Created end-to-end AI applications, from model development to web app deployment (e.g., Container Vertical Text Detector). Experienced in CI/CD pipelines and cloud platforms (AWS/AZURE/GCP).
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